If you choose Start free trial, it will show a new page with payment details and a sign-in option. Start a free trial by clicking Get Started, or you may directly buy Acrobat Pro. Adobe Acrobat Pro should now open and work correctly.Step 2. The KeyAccess notice window should appear, click OK. The KeyAccess notice window stating "There are limited licenses for this application.If you have the option of Adobe Photoshop CS6 (64 Bit) open that. For example open the application Photoshop. Open an application from the Adobe Creative Suite, which may be labled as Adobe CS3, CS4, CS5 or Adobe Design and Web Premium CS6 (or other number) or some variation on that labeling.Error Message: Says that your "trial period" for Adobe Acrobat Pro is over or references you were using a "trial version". Problem: For any computers, Adobe Acrobat Pro won't open. If you still have issues contact the IT Help Desk. Also, using any web browser, go to a web page and try to view any PDF document.To confirm the fix is done, open Acrobat Pro and make sure it works.A command window will very briefly open, run a script and close.Right click on the LicFix_21319 file and select Run as Administrator.The path is K: drive Winsoft > Faculty-Staff > Adobe Fix > Adobe 213.xx Licensing Fix Tool (the file folder not the Zip file) > LicFix_21319. Navigate to the Software network share.Error Message: References the number 213 or 21319
Problem: For Windows computers, Adobe Acrobat Pro won't open or when trying to view a PDF from a website, the PDF won't open and Adobe Acrobat Pro displays an error message. Once installed, launch the application to confirm functionality Once the application authenticates, click Apps from the navigation menu, locate Acrobat DC and click the Install button. If prompted, be sure to select the Company or School Account option, NOT Personal Account Log into the Creative Cloud Desktop application using your Amherst College email address. If already installed, launch the application. Uninstall the current version of Adobe Acrobat DC ( )ĭownload and install the Creative Cloud Desktop application ( ). Confirm with AskIT that you have been assigned an Adobe Creative Cloud license.Problem: Acrobat DC Prompting For Serial Number
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